hvaji Responsible Gaming

hvaji operates as Bangladesh's most trusted English-language cricket betting and online casino platform with the firm belief that gambling must remain a safe, voluntary, and enjoyable leisure activity. Our responsible gaming programme is not an afterthought — it is a core pillar of how we run every aspect of the hvaji platform.

We invest continuously in player protection technology, staff training, and policy development to ensure that every person who chooses to play on hvaji has access to the tools and information they need to stay in control. We recognise that for a small proportion of players, gambling can develop into a harmful behaviour, and we take our obligation to identify and assist those individuals seriously.

Our responsible gaming framework rests on five core principles:

• Prevention: Proactively offering limit-setting tools and information before problems develop.
• Detection: Using automated monitoring to identify behavioural patterns associated with problem gambling.
• Intervention: Reaching out to players who display at-risk behaviours with offers of support and self-limitation tools.
• Support: Providing clear, accessible pathways to professional help organisations.
• Exclusion: Enforcing self-exclusion and cooling-off requests promptly and without barriers.

2.1 Age Verification Process

Every new hvaji account is subject to an age verification check as part of the Know Your Customer (KYC) process. Players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or valid passport — confirming that they are aged 18 or above. Withdrawal requests will not be processed for any account that has not completed full age verification.

2.2 Parental Controls

If you are a parent or guardian in Bangladesh and are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend installing parental control software on shared devices and enabling web content filters through your internet service provider. Common filtering tools include Net Nanny, Kaspersky Safe Kids, and Google Family Link.

Additionally, never share your hvaji account login credentials, bKash PIN, or Nagad PIN with minors. If you suspect a minor has accessed or registered an account on hvaji, contact our support team immediately at [email protected] so we can investigate and take appropriate action.

2.3 Reporting Underage Access

hvaji has a zero-tolerance policy toward underage gambling. Any account found to be held by or used by a person under the age of 18 will be immediately closed, all balances will be forfeited, and the matter may be escalated to the appropriate authorities. We encourage all members of the public to report suspected underage gambling activity on our platform to [email protected].

Self-exclusion is a formal arrangement that allows you to voluntarily restrict your own access to the hvaji platform for a defined period. It is one of the most effective tools available to players who feel that their gambling is becoming difficult to control. hvaji treats every self-exclusion request as a high priority and processes them without delay.

3.1 How to Request Self-Exclusion

Follow these steps to initiate a self-exclusion on your hvaji account:

• 1
  Contact the hvaji Support TeamEmail [email protected] with the subject line "Self-Exclusion Request — [Your Username]". You may also initiate a self-exclusion via the 24/7 live chat.
• 2
  Specify Your Exclusion PeriodChoose your preferred exclusion duration: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent exclusion. If you are unsure, our support team can help you choose the most appropriate option based on your situation.
• 3
  Verify Your IdentityFor security purposes, we may ask you to confirm your identity before processing the exclusion. This step protects against third parties attempting to exclude your account without your knowledge.
• 4
  Exclusion Takes EffectYour account will be suspended within 24 hours of your verified request. You will receive a confirmation email. All pending marketing communications will be cancelled immediately.

3.2 What Happens During Self-Exclusion

• Your hvaji account will be inaccessible for the duration of the exclusion period.
• Any outstanding withdrawal requests already in progress will be completed and funds returned to your nominated bKash, Nagad, or bank account.
• All promotional emails, SMS notifications, and bonus offers from hvaji will be suspended.
• You will not be able to create a new hvaji account using the same personal details during the exclusion period.

3.3 Ending a Self-Exclusion

For exclusions of less than 6 months, reactivation requires a written request to [email protected] followed by a mandatory 7-day cooling-off period before access is restored. For exclusions of 6 months or longer, the cooling-off period is extended to 30 days. Permanent self-exclusions cannot be reversed — this option is reserved for players who have made a firm decision to stop gambling indefinitely.

Setting personal financial limits is one of the most practical and effective strategies for maintaining responsible gambling habits. hvaji provides granular limit-setting controls that allow you to define how much you can deposit and wager on the platform within a given time frame.

4.1 Deposit Limits

You can set a maximum deposit amount in BDT for any of the following periods: daily (rolling 24-hour window), weekly (rolling 7-day window), or monthly (rolling 30-day window). Once you reach your chosen limit, the hvaji platform will decline any further deposit attempts — including via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — until the relevant period resets.

• Reducing a limit: Takes effect immediately and cannot be reversed within the same period.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the higher limit takes effect, giving you time to reconsider.
• Removing a limit entirely: Treated as a limit increase and also subject to the 24-hour cooling-off period.

4.2 Session Time Limits

In addition to financial limits, you can set a maximum session duration — for example, no more than 1 hour of continuous play per login session. When your session limit is reached, you will be automatically logged out of your hvaji account. You can set or adjust session time limits via the responsible gaming section of your account settings or by contacting the support team.

4.3 Loss Limits

hvaji also supports voluntary loss limits, which cap the total net losses you can sustain over a daily, weekly, or monthly period. Once your loss limit is reached for the period, your account will be locked from further bet placement until the period resets. Loss limits are calculated based on net losses (total bets placed minus total winnings) and do not count withdrawal transactions.

Gambling problems develop gradually and can affect people from all walks of life, regardless of income, education, or background. Recognising the early warning signs — in yourself or in someone you care about — is the most important step toward getting help before the situation becomes serious.

5.1 Common Warning Signs

The following behaviours may indicate that gambling has moved beyond healthy entertainment and into problematic territory:

• Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Feeling irritable, anxious, or restless when you are not gambling, or when you try to cut down.
• Neglecting work, study, or family responsibilities because of time spent gambling.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• Using gambling as an escape from stress, depression, loneliness, or other emotional difficulties.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Continuing to gamble despite serious negative consequences to your finances, relationships, or mental health.

5.2 The Impact of Problem Gambling in Bangladesh

Problem gambling can have wide-reaching consequences for individuals and families across Bangladesh. Financial hardship, relationship breakdown, mental health difficulties, and work-related problems are all commonly associated with uncontrolled gambling behaviour. hvaji is committed to playing an active role in minimising these harms within the Bangladeshi community we serve.

If you recognise any of the warning signs above in your own behaviour, we encourage you to take our self-assessment questionnaire in Section 6 below and to reach out to our support team or one of the professional support organisations listed in Section 7.

The following questions are designed to help you reflect honestly on your own gambling behaviour. This is not a clinical diagnostic tool, but it can help you identify whether your gambling habits may benefit from closer attention. Answer each question as honestly as you can — the results are for your own awareness only and are not shared with hvaji or any third party.

If you believe that gambling is having a negative impact on your life — or on the life of someone you care about — please reach out for help. You are not alone, and effective support is available. hvaji encourages all players experiencing gambling-related difficulties to contact one or more of the following support resources.

The table below provides a concise summary of all the player protection tools available on the hvaji platform, how to activate them, and how quickly they take effect.

To activate any of the tools above, or if you have questions about which option is most appropriate for your situation, contact the hvaji responsible gaming team at [email protected] or via the 24/7 live chat. All requests are handled confidentially and without delay.