hvaji Terms & Conditions

These Terms apply to all users of hvaji.net, regardless of the device, browser, or method used to access the platform. Access via desktop browsers, mobile browsers, or any application interface provided by hvaji is subject to this Agreement in full.

hvaji operates exclusively as an English-language platform targeting the Bangladesh market. All account communications, support interactions, promotional materials, and platform notifications are delivered in English. Players who require assistance in understanding any clause of these Terms are encouraged to contact the support team at [email protected] before proceeding.

1.1 Governing Language

These Terms are written and published in English. In the event of any translation or interpretation dispute, the English-language version of these Terms shall prevail in all circumstances.

1.2 Severability

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.

1.3 Entire Agreement

These Terms, together with the hvaji Privacy Policy and Responsible Gaming Policy (accessible via the footer navigation on hvaji.net), constitute the entire agreement between you and hvaji and supersede all prior agreements, representations, or understandings relating to the subject matter.

2.1 Age Eligibility

To register and maintain an hvaji account, you must be at least 18 years of age at the time of registration. This requirement is absolute and non-negotiable. hvaji employs Know Your Customer (KYC) verification procedures to confirm player age before large withdrawals or high-value bonus activations are processed. Any player found to be under 18 will have their account immediately and permanently closed.

2.2 Geographic Eligibility

The hvaji platform is designed and optimised for players located in Bangladesh. Players are solely responsible for ensuring that their use of hvaji complies with the laws applicable in their jurisdiction. hvaji makes no representation that the services offered are legal in any jurisdiction outside its intended market. Accessing hvaji from a restricted jurisdiction is entirely at the player's own risk.

2.3 Account Registration

Each player may register exactly one account on hvaji. Registering multiple accounts — whether using different names, email addresses, mobile numbers, or payment methods — constitutes a breach of these Terms. All accounts found to be duplicates will be closed, and any balances or bonuses held within duplicate accounts will be forfeited.

When registering, you must provide accurate, complete, and current personal information including your full legal name, date of birth, email address, and registered Bangladeshi mobile number. Providing false or misleading information at registration is a material breach of these Terms.

2.4 KYC Verification

hvaji reserves the right to request identity verification documents at any stage of the account lifecycle, including at registration, before processing withdrawals, or when unusual account activity is detected. Acceptable documents include a valid National Identity Card (NID), passport, or other government-issued photographic identification. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension.

2.5 Account Credentials

You are entirely responsible for maintaining the security and confidentiality of your account username and password. hvaji will not be liable for any loss or damage arising from your failure to keep your credentials secure. You must notify hvaji immediately at [email protected] if you suspect that your account has been accessed by an unauthorised third party.

3.1 Accepted Payment Methods

hvaji accepts deposits and processes withdrawals via the following channels: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. All transactions are processed in Bangladeshi Taka (BDT). hvaji does not accept deposits in foreign currencies, and no currency conversion is performed.

3.2 Minimum and Maximum Transactions

• Minimum deposit: ৳500 per transaction.
• Minimum withdrawal: ৳1,000 per transaction.
• Maximum single withdrawal: Subject to the player's current account verification level and the selected payment method. Players are advised to contact support for details specific to their account tier.

3.3 Withdrawal Processing

Withdrawal requests to bKash and Nagad are typically processed within 10 minutes of approval during normal operating hours. Bank transfer withdrawals may take up to 2 business days depending on the receiving institution's processing schedule. hvaji does not guarantee specific processing times for bank channels, as delays introduced by third-party financial institutions are outside our control.

3.4 Withdrawal Verification Requirements

All withdrawals are subject to KYC verification as described in Section 2.4. Additionally, the payment method used for withdrawal must match the payment method used for the player's most recent deposit where technically possible, as a measure to prevent money laundering.

3.5 Bonus Wagering Before Withdrawal

If a player has an active bonus balance, the applicable wagering requirements (as stated in the relevant bonus terms) must be completed before the bonus-derived funds become eligible for withdrawal. Real-money deposits that are not associated with any active bonus are not subject to wagering requirements and may be withdrawn at any time, subject to the verification requirements above.

3.6 Failed Transactions

In the event of a failed deposit transaction where funds have been debited from your payment account but have not appeared in your hvaji wallet, please contact [email protected] with the transaction reference number. hvaji will investigate and, where the payment was confirmed received, credit the amount to your account within 24 hours.

4.1 Sportsbook Betting

All sports bets placed on hvaji — including pre-match and in-play markets for cricket (BPL, IPL, T20 World Cup, Asia Cup, Bangladesh Tigers internationals), football, kabaddi, and other available sports — are subject to the specific event rules published on the bet placement page at the time of wagering. In the event of any ambiguity, the hvaji trading team's settlement decision shall be final.

4.2 In-Play Betting

In-play (live) betting odds change rapidly. A bet is confirmed only once it has been accepted by the hvaji system and a bet confirmation reference number has been issued. hvaji reserves the right to decline any in-play bet at its discretion, including where odds have moved significantly between the time of placement and acceptance.

4.3 Void Bets

A bet may be voided by hvaji under the following circumstances: (a) the event is cancelled or abandoned; (b) a technical error caused incorrect odds to be published; (c) the event result cannot be conclusively verified; or (d) a player exploited a manifest odds error (palpable error). Voided bets are returned to the player's account balance at the original stake amount.

4.4 Casino Game Rules

Each casino game available on hvaji — whether provided by Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Red Tiger, Spribe, or any other provider — operates under its own published rules. Players are responsible for understanding the rules of each game before wagering real money. The theoretical Return to Player (RTP) percentages for each game are published by the respective game provider.

4.5 Disconnection Policy

In the event of an internet disconnection during a live casino round or sportsbook in-play session, any bets already confirmed and accepted by the hvaji system remain valid. The game or bet will be settled according to the outcome that occurred, and the result will be reflected in the player's account upon reconnection. hvaji is not liable for losses incurred as a direct result of player-side connectivity issues.

4.6 Suspicious or Irregular Play

hvaji monitors all accounts for irregular betting patterns, including but not limited to: systematic exploitation of bonus offers, coordinated betting across multiple accounts, and arbitrage strategies designed to guarantee profit regardless of outcome. Accounts engaged in such activity may have their bets voided, winnings forfeited, and accounts suspended pending investigation.

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, reload bonuses, and promotional credits offered by hvaji are subject to specific terms and conditions that are published alongside each individual promotion. In all cases, the specific promotion terms take precedence over these general bonus terms. Players are strongly advised to read the full terms of any promotion before opting in.

5.2 Welcome Bonus

New hvaji players are eligible for a 200% welcome bonus on their first qualifying deposit, up to a maximum of ৳30,000. To receive this bonus, the player must opt in at the time of making their first deposit and meet the minimum deposit threshold specified in the promotion details. The welcome bonus is available to new players only — one per player, per household, per IP address, and per payment method.

5.3 Wagering Requirements

Unless stated otherwise in a specific promotion's terms, bonus funds are subject to a minimum wagering requirement before they become eligible for withdrawal. Wagering requirements must be met using real-money and bonus funds combined. Certain game types — including but not limited to progressive jackpot slots and some live table games — may contribute at a reduced rate or not at all toward wagering requirements. Full contribution rates are published on the promotions page.

5.4 Bonus Expiry

Bonus funds and any associated free spins or free bets will expire if the applicable wagering requirements are not met within the time period specified in the promotion's terms, typically 7 to 30 days from the date of issue. Expired bonus funds are removed from the player's account automatically and cannot be reinstated.

5.5 Bonus Abuse

hvaji actively monitors for bonus abuse, including low-risk betting strategies designed to clear wagering requirements with minimal variance, registration of multiple accounts to claim the same offer, and use of VPNs to bypass geographic restrictions. Any account identified as engaging in bonus abuse will have all bonus-derived winnings voided and the account reviewed for possible suspension.

By using hvaji, you agree to abide by the following obligations at all times. Failure to comply with these obligations constitutes a material breach of these Terms and may result in account suspension, forfeiture of balances, and permanent exclusion from the platform.

6.1 Accurate Information

You must provide and maintain accurate, current, and complete personal information on your hvaji account at all times. You must promptly update your account details if any information changes. Deliberate provision of false information — including name, date of birth, or contact details — is prohibited.

6.2 Prohibited Uses

You must not use the hvaji platform for any of the following purposes:

• Money laundering, terrorist financing, or any other financial crime.
• Any activity that is illegal under the laws applicable to you.
• Accessing the platform while located in a jurisdiction where online gambling is prohibited.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with casino games.
• Exploiting technical errors, system vulnerabilities, or software bugs for financial gain.
• Harassing, threatening, or abusing hvaji support staff or other players.
• Attempting to manipulate the outcome of any sports event, casino game, or tournament.

6.3 Responsible Personal Use

You confirm that your hvaji account is for your personal use only. Allowing third parties — including family members — to use your account, place bets, or make transactions on your behalf is strictly prohibited. hvaji accepts no responsibility for losses incurred by any third party who has accessed your account.

6.4 Self-Assessment

You acknowledge that gambling involves financial risk and that it is your sole responsibility to assess your financial situation before placing any wager. hvaji strongly recommends that players set personal deposit and loss limits and make use of the responsible gaming tools available in the account settings section of the platform.

7.1 Suspension by hvaji

hvaji reserves the right to suspend or restrict any player account at any time, with or without prior notice, where hvaji has reasonable grounds to suspect: (a) a breach of these Terms; (b) fraudulent or illegal activity; (c) bonus abuse; (d) failure to complete KYC verification within a reasonable timeframe; or (e) any other conduct that is detrimental to hvaji or its player community.

7.2 Permanent Closure by hvaji

In cases of confirmed fraud, confirmed underage gambling, confirmed money laundering, or repeated material breach of these Terms, hvaji may permanently close the account and forfeit all associated balances. Where funds are forfeited due to illegal activity, hvaji may be required by applicable law to report the matter to relevant authorities.

7.3 Voluntary Account Closure

You may request the permanent closure of your hvaji account at any time by contacting [email protected]. Before closing your account, any remaining real-money balance will be withdrawn to your registered payment method, subject to the standard verification requirements. Bonus balances that have not met the applicable wagering requirements will be forfeited upon voluntary closure.

7.4 Self-Exclusion

Players who feel that they need a break from gambling may request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion requests must be submitted via [email protected] or through the responsible gaming section of the account settings. Self-exclusion is enforced immediately and cannot be reversed before the chosen period expires. Full details of the self-exclusion process are available on the hvaji Responsible Gaming page.

8.1 Limitation of Liability

hvaji's liability to any player in connection with these Terms shall not exceed the total amount deposited by that player in the 12 months preceding the relevant claim. hvaji shall not be liable for any indirect, consequential, special, or incidental losses arising from the use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity.

8.2 Service Availability

hvaji makes reasonable efforts to maintain continuous platform availability but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, force majeure events, or circumstances beyond hvaji's reasonable control. hvaji shall not be liable for any losses incurred as a direct result of platform downtime.

8.3 Dispute Resolution Process

In the event of a dispute regarding a bet settlement, game result, bonus calculation, or payment transaction, you must first raise the matter with the hvaji support team at [email protected] within 30 days of the event giving rise to the dispute. hvaji will investigate and provide a written response within 5 business days. Disputes raised more than 30 days after the relevant event may not be investigated.

8.4 Manifest Errors

Where hvaji publishes odds, prices, or game results that contain a manifest (obvious) error — including human data-entry errors, technical malfunctions that generate incorrect odds, or system failures that display incorrect balances — hvaji reserves the right to void the affected bets and/or correct the erroneous display without liability to the player.

8.5 Governing Law

These Terms are governed by and shall be construed in accordance with applicable law. Any legal proceedings arising from these Terms shall be conducted in the English language. Both parties agree to attempt to resolve any dispute in good faith through the dispute resolution process described in Section 8.3 before initiating formal legal proceedings.